Welcome to NILAVANZ. We are committed to delivering your orders safely and on time.
Order Processing
All orders are processed after successful payment confirmation.
Orders are generally processed within 1–3 business days.
Orders placed on Sundays or public holidays will be processed on the next working day.
Once your order has been shipped, you will receive tracking information through your registered email/phone number.
Delivery Time
Estimated delivery time within India is:
Metro cities: 3–5 business days
Other locations: 4–7 business days
Remote locations: 5–10 business days
Delivery timelines may vary due to weather, courier delays, public holidays, natural events or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any promotional free-shipping offer will be subject to the terms mentioned during the promotion.
Order Tracking
Once your order has been dispatched, you can track it using the tracking details provided by us or our logistics partner.
Incorrect Address
Please make sure your delivery address and contact details are correct before placing your order.
If an incorrect or incomplete address is provided, additional shipping charges may apply for re-delivery.
Delayed or Lost Orders
If your order is significantly delayed or appears to be lost during transit, please contact our customer support team. We will coordinate with the delivery partner and assist you.
NILAVANZ is not responsible for delays caused by circumstances beyond our reasonable control.