At NILAVANZ, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, you may request a return or exchange.
Return/Exchange Period
You may request a return or exchange within 7 days of delivery.
The product must:
Be unused and unworn
Be in its original condition
Have the original tags attached
Be returned with original packaging
Not have any stains, damage, perfume/deodorant marks or signs of washing
Eligible Reasons for Return
Returns/exchanges may be accepted in cases such as:
Wrong product received
Wrong size received
Damaged product received
Manufacturing defect
Product significantly different from the description
For defective or damaged products, please contact us as soon as possible with photographs/videos of the product and packaging.
Non-Returnable Products
Returns may not be accepted for:
Products that have been worn or washed
Products without original tags
Products damaged after delivery due to customer use
Products with stains, odour or other signs of use
Products returned after the eligible return period
Items purchased under a clearly stated non-returnable/final-sale offer
Size Exchange
If you have selected the wrong size, you may request a size exchange within the applicable return period, subject to availability.
If the requested size is unavailable, we may offer an alternative solution such as a refund/store credit, subject to the applicable terms.
Return Shipping
For products that are defective, damaged or incorrectly shipped by NILAVANZ, NILAVANZ will bear the applicable return shipping cost.
For customer-initiated size/style exchanges, return shipping charges may apply.
Refunds
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will generally be processed to the original payment method.
The time taken for the refund to reflect in your account may depend on your bank/payment provider.
Important
Please do not send a product back without contacting our customer support team first. Unauthorised returns may not be accepted.
Indian e-commerce guidance also emphasizes clear disclosure of return/refund terms and return-shipping responsibility. �
Consumer Affairs