Terms & Conditions
Welcome to Nilavanz. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.
1. General
This website is operated by Nilavanz. The website provides products and services for online purchase. We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, colours, sizes, and prices displayed on the website are accurate. However, minor variations may occur, particularly in product colours due to screen settings and photography.
We reserve the right to correct errors, update product information, or discontinue products at any time.
3. Prices
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may change without prior notice. Any applicable taxes, shipping charges, or other fees will be displayed during checkout where applicable.
4. Orders
When you place an order, you agree that the information provided by you is accurate and complete.
Submitting an order does not automatically guarantee acceptance. We reserve the right to cancel or refuse an order due to reasons including product unavailability, pricing errors, suspected fraudulent activity, or incorrect customer information.
If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method or another appropriate method.
5. Payment
We accept the payment methods displayed on our checkout page.
All online payments are processed through secure payment gateways. We do not store complete debit card, credit card, or banking credentials on our website unless specifically required and permitted by applicable law.
6. Shipping & Delivery
Orders will be processed and shipped to the address provided during checkout.
Delivery times may vary depending on the delivery location, product availability, courier service, holidays, weather conditions, and other circumstances beyond our control.
Once an order has been handed over to the courier, delays caused by the courier or other external circumstances may occur.
7. Returns, Exchanges & Refunds
Returns, exchanges, cancellations, and refunds are subject to our Return & Refund Policy.
Customers are requested to review the applicable policy before placing an order.
Products may be required to meet certain conditions for return or exchange, including being unused, unworn, undamaged, and in the original packaging, wherever applicable.
8. Cancellation
An order may be cancelled only within the period specified in our Cancellation Policy or before the order has been dispatched, where applicable.
Once an order has been shipped, cancellation may no longer be possible.
9. User Account
Customers are responsible for maintaining the confidentiality of their account credentials and for all activities carried out through their account.
You agree to provide accurate and current information when creating or maintaining an account.
10. Prohibited Use
You agree not to use this website for any unlawful, fraudulent, abusive, or unauthorized purpose.
You must not attempt to interfere with the website, compromise its security, introduce malicious software, or access restricted areas without authorization.
11. Intellectual Property
All website content, including text, graphics, logos, photographs, product images, designs, videos, trademarks, and other materials, is owned by or licensed to Nilavanz unless otherwise stated.
You may not reproduce, copy, distribute, modify, or commercially use our content without prior written permission.
12. Third-Party Links & Services
Our website may contain links to third-party websites, payment gateways, courier services, or other external services.
We are not responsible for the content, availability, privacy practices, or policies of third-party websites or services.
13. Limitation of Liability
To the extent permitted by applicable law, Nilavanz shall not be responsible for indirect, incidental, special, or consequential losses resulting from the use of our website or products.
We are not responsible for delays or failures caused by events beyond our reasonable control.
14. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your information.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts in Chennai.
By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.